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Support » Warranty and Services » Warranty

We recognize the trust you have placed in us to keep your mission-critical data accessible around the clock. iQstor offers a robust warranty standard with optional support plans and training to meet our customer’s needs. iQstor’s standard warranty is for three years on storage systems and storage expansion enclosure hardware and for one year on iQstor data protection software.

Warranty Service Phone/e-mail Support
Hardware 3 years Advanced replacement
on defective parts
24 x 7 in first year
9-5 for years 2 and 3
Software 1 year Software enhancements and updates24 x 7 first year only


Extended Hardware Warranty
One year hardware warranty extension beyond the third year, maximum 5 years.

Phone/e-mail Support Response Time Applicable
9-5 Next business day Years 4 and 5


Extended Software Warranty
One year software warranty extension beyond the first year, maximum 5 years.

Phone/e-mail Support Response Time Applicable
9-5 Next business day Years 2 through 5

Please provide the Warranty Contract Number included with your iQstor product when requesting technical assistance or warranty support.